Shipping

General

Hero Culture strives to provide all of our customers with the best possible shopping experience.   We do our best to ship all orders within 48 hours but there are occasions, due to volume and other circumstances, where that timeframe may be extended.

Shipping Details  

When your order contains both apparel and headwear or other accessories please note that these items may ship from different warehouses which means that your order may arrive in multiple boxes and possibly not at the same time.

Tracking Information

Customers will receive an email containing tracking information 1 to 2 business days after submitting their order.

Order Processing Time

Order Processing Time is the amount of time it takes to produce your order in addition to shipping the order.

  • Please allow 1 to 2 business days for order processing on all domestic orders.
  • Please allow 2 to 3 business days for order processing of all International orders.
  • Domestic and International orders submitted Friday after 10:00 am Pacific will generally ship the following Monday

International Duty & Taxes

All international orders (outside of the Canada) may be subject to additional customs charges (duties and taxes) that are the responsibility of the customer.

General Delivery Expectations

Please allow 7 business days for orders although many will arrive much sooner than that.

Shipping Options

We ship US Post Ground for all U.S. orders and Canada Post to Canada.

We also offer Priority 2 Day and Overnight shipping.

Questions

If you have additional questions, please contact info@heroculture.com.